Returns & Refunds Policy

At FurnitureR, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Returns may be requested within 30 days of delivery.

To be eligible for a return, items must be in good condition and returned with their original packaging whenever possible.

Proof of purchase is required.

Certain returns may be subject to inspection before approval.

Non-Returnable Items

The following items are not eligible for return:

• Items clearly marked as Final Sale on the product page

• Clearance or promotional items

• Products that have been intentionally damaged, modified, or misused after delivery

Return Process

To initiate a return, please contact our customer support team at support@furniturer.com.

Our team will review your request and provide return instructions if the return is approved.

Please do not return any item without prior authorization.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, incorrect, or with missing parts.

Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Missing Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 48 hours of delivery and provide clear photos of the issue.

Our team will work with you to provide an appropriate solution, which may include replacement parts, a replacement item, a prepaid return label, or a refund depending on the situation.

Order Cancellations

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled and will be subject to the standard return process.

Refused Deliveries

If a shipment is refused or returned due to an incorrect address provided by the customer, additional shipping or handling fees may apply.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@furniturer.com

Phone: +1 (909) 839-9909

Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (PST)